We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hi@fairwonder.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If you buy 2 or more items, you can also apply for a partial refund/return but please specify the amount of the refund/return. You can always contact us for any return questions at hi@fairwonder.com. You will get reply within 1 business day. Our working time from Monday 9:30 to Friday 18:30 (CST). Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Exceptions / non-returnable items Custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Certain products if you want return, pls notice that you need to pay the shipping fee. Unfortunately, we cannot accept returns on sale items or gift cards. Pls notice, about the custom products: we can't refund/return after we have already confirmed the material procurement to you We hope you understand. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 14 days from the delivery date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. For orders processed through the Ebanx payment gateway: 1, Customers from Brazil can apply for a refund within 5 days upon receiving the item; 2, The reasons for the refund applied by Customers from Columbia are that the product does not meet customers' requirements or is defective include: I. Within five working days after settlement (unconditional refund within five working days); II. Product not received; III. After five days beyond the estimated delivery period; IV. Fraudulent or unauthorized transactions, within 5 days after notification of collection, the final amount collected is inconsistent with the number on the bill provided to the consumer on the website.
